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Make a complaint about your social care support
Make a complaint about your social care support
Everyone should get safe high quality social care support.
If you have concerns about your social care support you should try to speak to the manager first. This gives them the chance to put things right.
If your concern is not resolved by speaking to the manager, you can raise a complaint. Check with your council to find out how to raise a complaint.
When you raise a complaint
For social care support provided by your council or health and social care partnerships, your complaint should be resolved within 5 days.
If you want further investigation of your complaint
If you’re unhappy with the first stage of your complaint, you can ask for it to be investigated further. They then have 20 days to respond to your complaint. This time can be extended with good reason. You’ll be told if an extension is needed.
If you’re unhappy with the outcome of your complaint you can ask this to be investigated by the Scottish Public Services Ombudsman.
You can also ask the Care Inspectorate if they will investigate the complaint. You do not have to have made a complaint to the council before complaining to the Care Inspectorate.
The Care Inspectorate cannot investigate complaints relating to social work assessments.
Registered social care services (private, voluntary providers and councils or Health and Social Care Partnerships)
Every care service will have a complaints process. You should ask your social care service for this. Your social care service must reply to your complaint within 20 days.
Making a complaint about a social care support worker
If you have a concern or complaint about a social care support worker you can contact the Scottish Social Services Council.
Further support and feedback options
If you want help to make a complaint you can get support from an advocate.
Find out about how to make a complaint about:
You can share your experience of any NHS service and some social care support services on Care Opinion.
The information was last updated on: 31st October 2023